Yes. If you are suffering from an uncomplicated urinary tract infection (UTI) or cystitis, you can access prescription-strength antibiotics through Chemist 2 Home. By completing a short, confidential online consultation, our UK-based prescribers can assess your symptoms and dispense effective treatments such as Nitrofurantoin or Trimethoprim for fast, discreet home delivery.

While often used interchangeably, there is a slight medical difference. A Urinary Tract Infection (UTI) is an infection anywhere in the urinary system. Cystitis specifically refers to inflammation of the bladder, which is most commonly caused by a bacterial UTI. Many people in the UK also refer to this as a "water infection."

Antibiotics for an uncomplicated UTI work very quickly. Most women notice a significant reduction in pain, burning, and the frequent urge to urinate within 24 to 48 hours of starting treatment. However, it is strictly advised to complete the entire course of antibiotics (typically a 3-day course for women) even if your symptoms disappear, to ensure the infection is completely eradicated.

Mild cystitis can sometimes clear up on its own. Over-the-counter remedies containing sodium citrate or potassium citrate can help neutralise your urine and relieve the stinging sensation. However, if your symptoms are severe, last longer than a few days, or are caused by a bacterial infection, you will require prescription antibiotics to clear it effectively.

An "uncomplicated" UTI refers to a standard lower urinary tract infection in women who are otherwise healthy, not pregnant, and have no anatomical abnormalities in their urinary tract. If you experience symptoms of a complicated or upper UTI—such as a high fever, severe lower back pain, shivering, or nausea—you should bypass online treatment and see a GP or visit an urgent treatment centre immediately, as the infection may have reached your kidneys.

Absolutely. We understand that urinary health is a private matter. All orders from Chemist 2 Home are shipped in plain, tamper-evident packaging. There is no mention of "UTI," "cystitis," or "pharmacy" on the outside of the parcel, ensuring your privacy is completely protected.