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NHS Pharmacy First

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NHS Repeat Prescription Service

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FAQ

What are NHS services and how do I use them?

NHS services include GP care, pharmacy services, urgent care via NHS 111, hospital care, dental and eye services, and help with health costs. Use NHS 111 online or call 111 for urgent advice 24/7, or contact your GP/pharmacy for routine care.

How do I order NHS repeat prescriptions?

Use the NHS App or your GP’s approved online service to request repeat prescriptions.

How much are NHS prescription charges in England?

The single prescription charge is frozen at £9.90 for 2025/26. Prescription Prepayment Certificates remain available.

Can I get help with NHS costs?

Yes. The NHS Low Income Scheme can cover prescriptions, dental, eyecare and travel costs. An HC2 certificate gives full help.

When should I use NHS 111 vs A&E or 999?

Use NHS 111 for urgent medical help when it is not a life-threatening emergency. Call 999 or go to A&E for serious or life-threatening conditions. Mental health crisis help is available via 111.

What NHS pharmacy services can I access?

Chemist 2 Home provide NHS Pharmacy First for seven common conditions, the NHS Blood Pressure Check Service, seasonal flu vaccination, and contraception services, subject to national specifications

Do NHS services differ across the UK?

Yes. This page focuses on England. Scotland, Wales and Northern Ireland run similar services with local differences. Check national sites for details.