Privacy policy

Privacy Policy

Last updated: 01/09/2025

We are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information in line with the UK GDPR and Data Protection Act 2018.

1. Who We Are

  • Trading Name: HSZ Pharma Limited T/A Chemist2Home
  • Registered Address: Unit 9 Guardian Business Centre, Faringdon Avenue, Romford, RM3 8FD
  • Data Controller: Hassan Patel
  • Contact for Data Queries: Sales@chemist2home.co.uk

2. What Data We Collect

We may collect the following information:

  • Personal details (name, address, date of birth, email, phone number).
  • Medical details (health information, prescriptions, questionnaires).
  • Payment details (card information processed securely by payment providers).
  • Technical information (IP address, browser type, device, cookies).

3. How We Use Your Data

We process your data to:

  • Dispense and deliver medicines safely.
  • Verify prescriptions and comply with pharmacy regulations.
  • Communicate with you about orders, queries, or services.
  • Improve our website and services.
  • Meet legal and regulatory obligations.

4. Legal Basis for Processing

We process your data under:

  • Consent – when you provide explicit consent (e.g., marketing).
  • Contract – to process and deliver your order.
  • Legal obligation – to meet regulatory requirements.
  • Vital interests – where necessary for your health and safety.
  • Legitimate interests – to improve our services.

5. Sharing Your Data

We only share your data where necessary:

  • With pharmacists and healthcare professionals for safe dispensing.
  • With payment providers and delivery partners.
  • With regulators (e.g., GPhC, MHRA) if legally required.
  • We do not sell your data to third parties.

6. Data Retention

  • Prescription records: kept for a minimum of 2 years (as per UK law).
  • Customer accounts: kept while active, then securely deleted after 5 years.
  • Marketing data: retained until you withdraw consent.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data.
  • Correct inaccurate data.
  • Request deletion (“right to be forgotten”).
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.

To exercise these rights, contact us at sales@chemist2home.co.uk.

8. Security

We use encryption, secure servers, and restricted access to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Complaints

If you are unhappy with how we process your data, you may complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

 

10. Changes

We may update this policy from time to time. Please check regularly for updates.

Cookies Policy

Last updated: 01/09/2025

Our website uses cookies to enhance your browsing experience.

1. What Are Cookies?

Cookies are small text files stored on your device to help websites function properly and improve user experience.

2. Types of Cookies We Use

  • Essential cookies – required for core site functions (e.g., checkout).
  • Performance cookies – to analyse site traffic and usage.
  • Functional cookies – to remember preferences (e.g., login details).
  • Marketing cookies – with your consent, to show relevant ads.

3. Third-Party Cookies

We may use trusted third-party services such as Google Analytics. These providers may set their own cookies.

4. Managing Cookies

You can manage or disable cookies via your browser settings. However, some parts of our site may not work properly without them.

5. Consent

On your first visit, we will ask for your consent to use non-essential cookies. You can withdraw consent at any time.

6. Contact

For questions about cookies, contact: sales@chemist2home.co.uk