No, you do not need to contact your previous pharmacy or your GP surgery to make the switch. Once you register and nominate Chemist 2 Home via our website, your NHS Electronic Prescription Service (EPS) nomination is automatically updated nationwide. Your GP will instantly see the update and send all future prescriptions directly to us.

Online pharmacies are best suited for routine repeat medications. If you have run out of medicine and need an emergency supply the very same day, we recommend contacting your GP for an urgent prescription and asking them to send it to a local high-street pharmacy. You can easily switch your nomination back to us for your next routine order.

Yes. We safely dispense and deliver temperature-sensitive medicines, including insulin and certain eye drops, using specialist cold-chain packaging. This tracked service guarantees that your medication remains strictly between 2°C and 8°C during transit, arriving at your door in optimal, safe condition.

Occasionally, a GP surgery may reject an online request. This usually happens if you are overdue for an annual medication review, a routine blood test, or if the item was only ever issued as an acute (one-off) prescription. If your request is declined, our pharmacy team will notify you promptly so you can contact your surgery to resolve the issue.

Absolutely. We understand that many patients are not at home during standard delivery hours. You can easily set your delivery destination to your workplace, a carer's house, or any other secure UK address when setting up your profile, ensuring your medication always reaches you safely and conveniently.

Yes, we can dispense and deliver Schedule 2 and 3 Controlled Drugs (such as certain strong painkillers or ADHD medications). Because of strict UK legal regulations, these deliveries require a signature upon receipt and cannot be posted through a letterbox or left in a safe space.